Versand

BAGS KONTOR — SHIPPING POLICY

Delivery destinations

Bags Kontor ships worldwide to the countries and regions available for selection at checkout. If your destination cannot be selected, delivery there is currently unavailable.

Fulfilment and shipping origin

Our handbags are generally shipped directly from selected partner manufacturers in Italy.

Walter Palm, trading as Fashion Kontor / Bags Kontor, remains your contractual seller and your contact for orders, delivery, defective goods and refunds. Shipping directly from a partner manufacturer does not affect your statutory rights.

Shipping charges

The following standard shipping charges apply per order:

Delivery destination	Order value up to and including €100	Order value above €100
European Union, including Germany	€5.99	Free
Outside the European Union	€9.99	Free

For free-shipping eligibility, the order value is the total price of the goods after discounts, including applicable VAT, but excluding shipping charges and any separately payable import duties or taxes.

Shipping charges include applicable VAT. The shipping charge and the total amount payable to us are displayed before you place your order.

Free shipping applies to all delivery destinations we serve. It does not cover customs duties, import taxes or customs-clearance fees payable separately as described below.

Delivery times

Unless a different delivery period is stated on the product page or at checkout before you order, delivery takes:

• Within the European Union: 4–5 business days.

• Outside the European Union: 8–9 business days.

These periods include order processing and transport. Business days are Monday to Friday, excluding public holidays at the place of dispatch or delivery.

The delivery period begins on the business day following conclusion of the contract or, where advance payment has been agreed, on the business day following receipt of payment.

Customs clearance or exceptional transport disruptions may cause delays. If we become aware of a delay affecting your order, we will inform you. Such circumstances do not automatically extend an agreed delivery period or restrict your statutory rights.

Customs duties and import charges

For deliveries outside the European Union, customs duties, import VAT, customs-clearance fees or other local charges may apply.

Unless expressly included in the amount charged at checkout, these charges are not included in our product prices or shipping charges and must be paid by the recipient to the relevant authority or carrier. Their amount depends on the destination and applicable import rules. Where they cannot reasonably be calculated in advance, we cannot state an exact amount.

These charges may also apply to orders qualifying for free shipping.

Split shipments and tracking

Products supplied by different partners may arrive in separate parcels. We will only make partial deliveries where this is reasonable for you. You will not be charged additional shipping fees because we split your order.

Where tracking is available, we will provide tracking information for each shipment.

Delayed, lost or damaged deliveries

If your order is delayed, missing or damaged, please contact bagskontor@gmail.com and provide your order number. We will investigate and arrange the appropriate remedy in accordance with your statutory rights.

For consumer purchases using a delivery service offered by us, we bear the risk of loss or damage until you, or a third party designated by you other than the carrier, takes physical possession of the goods.

Please document visible transport damage with the carrier where possible and inform us. Doing so is helpful but is not a condition for exercising your statutory rights.

If we fail to deliver within the agreed period, you may generally give us an appropriate additional period for delivery. If that period expires without delivery, you may terminate the contract and receive a refund. No additional period is required where the law permits immediate termination, including certain cases of refusal to deliver or an essential agreed delivery date.

Incorrect addresses and refused deliveries

Please check your delivery address before placing your order. If you notice an error, contact us promptly.

If additional delivery costs arise because you culpably supplied an incorrect or incomplete address, or refused a properly offered delivery without a lawful reason, we may seek reimbursement of reasonable, actually incurred additional costs only to the extent permitted by law.

This does not restrict your statutory withdrawal rights or rights concerning defective goods. Refusing a parcel alone does not constitute a clear notice of withdrawal; please notify us if you wish to exercise that right.

Statutory rights and contact

Nothing in this policy limits mandatory consumer rights. Details of your statutory right of withdrawal and return procedure are provided in our Withdrawal Policy.

For shipping enquiries, contact:

Walter Palm — Fashion Kontor / Bags Kontor
Email: bagskontor@gmail.com